KNOW OUR

SHIPPING/DELIVERY POLICY

We dispatch all our orders before 2 PM IST between Monday-Friday excluding bank holidays.
Free shipping for domestic orders above ₹500. Shipping charges applicable as per delivery address for orders below ₹500. We also provide cash on delivery for orders up to ₹ 1500.
Free shipping for International orders above AUD 130 for Australia, 82 EUR for Europe, £72 for The United Kingdom and $100 for The United States and the Rest of world. Shipping charges applicable as per delivery address for orders below $100.
SOME COMMON

FAQ's

We are aligned with various different courier partners who enable us in getting our products delivered across various parts of India and the globe.

The time taken for delivery varies depending on the proximity of your location to us. Rest assured, we vouch to try our best to get you the order safely and quickly.

Depending on your location it might take from 5 to 7 days for domestic shipping locations, i.e, India.

For international shipping it takes from 7 to 10 days.

You can cancel your order by contacting our team through mail or phone. Please note that a cancellation request can only be processed before the product has been shipped.

In case you receive a damaged product, please follow our return policy.

While placing an order, you will be required to provide your shipping address. If you are able to provide your detailed address, we deliver. Locations where we do not deliver are excluded from the shipping address form.

To track the status of your order, click on “Track Order” on our website and provide your tracking ID. Alternatively, you can also login to track your active orders.

Yes. To schedule a delivery, you can include a note while placing the delivery or contact us within 24 hours of placing the order.

OUR ADDRESS

URBAN SQUARE,

A.T Road, Guwahati,

Assam 781001, India.

help@chaiaroma.com

Phone: +91-80995-33507 (also in Whatsapp)